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Critical Bug: Login, Password Reset, and Account Deletion Failures

Description of the Issue

I am encountering multiple critical issues related to authentication and account management, leading to instability and loss of control over my account data. The main symptoms are the inability to log in with my known password, a broken but functional password reset loop, and the complete absence of an account deletion option.

1. Login Failure (Initial Issue)

Expected Behavior: I should be able to log in successfully using my registered email and the correct password.

Observed Behavior: Login attempts with the correct, known password consistently fail. I am forced to use the "Forgot Password" flow to access the application.

2. Broken Password Reset Loop (Inconsistent State)

This issue occurs immediately after the login failure, as it is the only way to gain access:

  1. I initiate the "Forgot Password" process and receive the reset link via email.

  2. I click the link in the email, which should take me to a page to set a new password or log me in securely.

  3. Unexpectedly: The application displays an error message, often indicating that the link has expired or is invalid.

  4. Critical Anomaly: Despite the "link expired/invalid" error message being visible, I am simultaneously logged into my account and redirected to the main dashboard/profile page. This confirms the system is in an unstable state where the authentication succeeds even though the validation step fails.

3. Missing Account Deletion Option

Expected Behavior: A clear and functional option to delete the user account should be available on the profile settings page to allow users to remove their data.

Observed Behavior: The option or button to delete the account is entirely missing from the profile settings. There is no visible method provided to initiate the account deletion process.

Impact

These combined issues result in:

  • Inability to use standard login procedure.

  • System is in an unpredictable, authenticated state after an apparent error.

  • Complete inability to permanently remove my account and associated data.

Status: Completed5 comments

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Comments5

  • tannerhallman

    Team•

    Mar 15

    @redpilltony I just wanted to reach out and see if you have reset password problem anymore. That was fixed. I have not seen issues with the login mechansim since your post. Let me know if you are also seeing that issue still.

  • tannerhallman

    Team•

    Nov 3, 2025

    Hey @redpilltony thanks so much for writing in. I understand about the inability to delete your account. That’s planned but not implemented. I am more than happy to delete your account if you’d like. I’m traveling now but I’ll take a look at the login issue as soon as I can.

    • redpilltony

      •

      Nov 3, 2025

      Hello @tannerhallman,

      Thank you very much for your prompt response and transparency regarding the issues.

      I appreciate the offer to manually delete the account, but I do not wish to delete it. I think the site is very promising, and my main focus in reporting the bug was simply to help get the login and stability issues resolved.

      I'm really looking forward to those problems being addressed so I can start working on creating Ableton themes. I understand that development takes time, and I wish you all the best with the fixes!

      Cheers

      • tannerhallman

        Team•

        Nov 6, 2025

        Hey, just wanted to followup here. You are unable to login using your expected username and pass? And you can’t reset it as the flow appears to be broken? I want to make sure you can get into your account. I don’t ahve any report of this so need to gather context to know how to fix.

        Thanks again for reporting it. If possible a screen recording would be awesome. Otherwise steps to reproduce would be great.

      • tannerhallman

        Team•

        Nov 7, 2025

        Nevermind, I totally see what you are saying now. I will get that fixed asap!